Refund Policy

This policy explains how refund requests are managed for orders submitted through this website.

Request Window

Refund requests may be submitted within 14 calendar days from the date of delivery unless mandatory local law provides a longer period.

Eligibility Conditions

To review a request, we may require order reference details, delivery confirmation, and a brief reason for the request.

Non-Eligible Cases

Requests may be limited when products are materially used beyond normal inspection, damaged due to improper handling, or missing key packaging components where legally permitted.

Processing Time

Approved refunds are processed to the original payment method within 14 calendar days after confirmation.

How to Request

Send requests to support@chelvaretybrax.world and include your contact details and order information.